ITIL Foundation Exam Study Guide

Description

Everything you need to prepare for the ITIL exam – Accredited to 2011
syllabusThe ITIL (Information Technology Infrastructure Library) exam is the
ultimate certification for IT service management. This essential resource is a
complete guide to preparing for the ITIL Foundation exam and includes
everything you need for success. Organized around the ITIL Foundation (2011)
syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL
processes, roles, and functions, and also thoroughly explains how the Service
Lifecycle provides effective and efficient IT services.Offers an introduction
to IT service management and ITIL V3 service strategyHighlights the topics of
service design and development and the service management processesReviews the
building, testing, authorizing, documenting, and implementation of new and
changed services into operationAddresses creating and maintaining value for
customers through monitoring and improving services, processes, and
technologyDownload valuable study tools including practice exams, flashcards,
a glossary of key terms and more.If you prefer self-study over the more
expensive training course, but you don’t want to skimp on information or
preparation, then this study guide is for you. Read more

Features:

Product Details:

• Publisher ‏ : ‎ Sybex; 1st edition (August 24, 2012)
• Language ‏ : ‎ English
• Paperback ‏ : ‎ 410 pages
• ISBN-10 ‏ : ‎ 1119942756
• ISBN-13 ‏ : ‎ 57
• Item Weight ‏ : ‎ 1.66 pounds
• Dimensions ‏ : ‎ 7.5 x 1 x 9.5 inches
• Best Sellers Rank: #573,700 in Books (See Top 100 in Books) #576 in Computer & Technology Certification Guides #1,048 in Computer Science (Books) #15,427 in Unknown
• #576 in Computer & Technology Certification Guides
• #1,048 in Computer Science (Books)